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Refund Policy

Last updated: 03/07/2026

At Sun and Lifted, we want you to love your gear. If something's not right, here's how we can help.

1. Our Guarantee

We offer a [14 / 30] day return window from the date you receive your order, for change of mind or size/fit issues, in addition to any rights you have under Australian Consumer Law (see Section 6).

2. Change of Mind Returns

We accept change of mind returns if:

  • The request is made within [14 / 30] days of delivery

  • The item is unused, unwashed, and in its original condition, with all tags and packaging intact

  • You provide proof of purchase (order number or receipt)

Change of mind returns are at the customer's expense — return shipping costs are not covered by Sun and Lifted, and original shipping fees are non-refundable.

To start a change of mind return, email hello@sunandlifted.com with your order number and reason for return.

3. Faulty or Damaged Items

If your item arrives faulty, damaged, or not as described, we've got you covered at no cost to you. Please contact us within [7] days of delivery at hello@sunandlifted.com with:

  • Your order number

  • A photo or short video of the fault/damage

  • A brief description of the issue

We'll arrange a replacement, repair, or full refund (your choice), including return shipping costs where applicable.

4. Non-Returnable Items

For hygiene reasons, the following cannot be returned unless faulty:

  • Items marked as Final Sale or purchased during a clearance/sale event

  • Gift cards

5. Refund Process

Once we receive and inspect your return, we'll notify you by email whether your refund has been approved. Approved refunds are processed back to your original payment method within [5–10] business days.

Shipping fees (where applicable) are non-refundable, except in cases of fault or damage on our part.

6. Your Rights Under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law (ACL). Our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

7. Exchanges

We currently [do not offer direct exchanges / offer exchanges for size or design, subject to stock availability]. If you'd like a different size or design, the easiest path is to return your original item (see Section 2) and place a new order.

8. How to Start a Return

  1. Email hello@sunandlifted.com with your order number and reason for return

  2. We'll confirm eligibility and send you return instructions

  3. Pack the item securely with all original packaging and tags

  4. Post it back to the address we provide

  5. Once received and inspected, we'll process your refund, replacement, or repair

9. Contact Us

Questions about a return or refund? We're here to help:

Sun and Lifted

Email: hello@sunandlifted.com

Website: sunandlifted.com

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